Privacy & Data Requests

Last updated: 11 November 2026

This page explains how to ask for a copy of your personal data, have it corrected or have it deleted. It covers your account and orders, and your conversations with us on our website chat, WhatsApp, Instagram, Facebook Messenger and e-mail.

The data controller is Craycle (operated by Cemal ÖZÇELİK), İnönü Mahallesi, 682/3 sokak, No:56A, 35180 Buca, İzmir, Türkiye. Our Privacy Policy explains what data we process, why, and for how long: https://craycle.com/privacy-policy/

What you can ask for

• a copy of the personal data we hold about you;
• correction of wrong or incomplete data;
• deletion of your data;
• that our assistant stops remembering your preferences.

How to send a request

Write to support@craycle.com with the subject “Personal Data Request” or “Data Deletion Request”. Please tell us:

• your full name;
• the channel you used and your details there: your e-mail address, your WhatsApp phone number, or your Instagram or Facebook username;
• what you would like us to do.

You can also send a written request to our postal address above.

Please do not send passwords or ID documents. If we need to confirm that the request is yours, we will ask for the minimum information needed.

What happens next

• We answer free of charge and within 30 days.
• For a deletion request, we delete your conversations, the files you sent and the preferences our assistant remembered, and we confirm when it is done.
• Some records must be kept by law, such as orders and invoices. If this applies, we tell you which records we keep and why.

Messages on WhatsApp, Instagram and Facebook

Deleting data on our side does not delete the messages or account data kept by WhatsApp, Instagram or Facebook. You can manage those in the settings of each app.