✈️ Tony is now live on Craycle.com, trained with four years of real customer questions, orders, emails, comments, and survey insights.
After a long testing period, we are excited to officially introduce our new AI-powered customer assistant. Tony is built to help you faster, more accurately, and anytime you need support, day or night.
Trained on the real Craycle customer experience
Tony was not built from generic answers. We trained and refined this system using the real questions, comments, and support history we have collected over the last four years. That includes customer emails, order-related questions, website comments, survey responses, product feedback, and the most common support requests we have received across Craycle.
Because of that, Tony understands the real problems our customers face, the real products they ask about, and the real answers that actually help.
What Tony can help with
Tony can guide you through model selection, printing questions, build steps, electronics recommendations, kit options, physical products, and common troubleshooting topics. It can also help you understand what you need to complete a model and point you to the correct product pages for the most accurate and current information.
This means faster answers, less waiting, and support that is available 24/7 in any language.
Tested before launch
We did not want to publish this tool too early. Tony has already been tested on the website for a while, and we used that period to improve responses, fix weak points, and confirm that the assistant gives reliable answers. The result is a support experience that feels faster than a traditional customer assistant while still being based on real Craycle knowledge.
Built to help, not to replace care
Tony is designed to make support easier and more accessible, especially for quick questions and common product decisions. When something needs extra attention, our team is still here.
So whether you are choosing your first model, checking electronics, comparing kits, or trying to finish a build faster, Tony is ready to help.
Try Tony on Craycle.com
You can now use Tony directly on our website. It’s located right and bottom of the pages.
Open the chat and ask anything about printing, building, electronics, kits, or flying. It is the fastest way to get started and the easiest way to find the right answer when you need it. Your usage will make Tony even better!
Best Regards,
-Cemal Ozcelik
