Terms & Conditions

Last updated: 11 November 2026

These terms apply when you use our website or buy from our shop. By creating an account or placing an order, you accept them. Our Privacy Policy and our Return & Refund Policy are part of these terms.

1. Who we are

The shop is Craycle (“we”, “us”), operated by Cemal ÖZÇELİK.

• Address: İnönü Mahallesi, 682/3 sokak, No:56A, 35180 Buca, İzmir, Türkiye
• E-mail: support@craycle.com

2. Your account and your orders

• You need an account to place an order. Please give correct information and keep your password private.
• You must be at least 18 years old, or have the permission of a parent or guardian.
• Your order is an offer to buy. The contract starts when we confirm your order by e-mail.
• We may refuse or cancel an order, for example if a product is out of stock, if a price or description is clearly wrong, or if we suspect fraud. If you have already paid, we refund the full amount.
• We may suspend or close an account that breaks these terms or is used for fraud.

3. Prices and payment

• The total price, the currency and the shipping cost are shown at checkout before you pay.
• Coupons and campaign prices follow their own conditions and dates.
• For shipments outside Türkiye, customs duties, import taxes and similar charges in your country are not included in our prices. You are responsible for them.

4. Digital products

Delivery. Digital products, such as STL files and build guides, are delivered as downloads in your account after payment.

Licence. When you buy a digital product, you receive a personal, non-transferable licence to use it. You may print and build the model for your own, non-commercial use. You may not:

• share, resell, publish or upload the files, in original or changed form;
• sell printed parts or built models made from the files, unless you have a production licence from us.

If you break the licence, we may end it and close your access to the files.

Updates. “Updates” means fixes and small improvements to the same model. They are free for buyers of that model. New designs released under a different name are separate products.

Access. Your files stay available in your account while your account is open and we offer the product. We recommend that you keep your own copy.

No withdrawal after download. Digital products are delivered immediately. By placing your order you ask us to start delivery at once, and you accept that you lose your right of withdrawal when the download becomes available. See our Return & Refund Policy.

5. Physical products and delivery

• Shipping options and costs are shown at checkout. Delivery times are estimates and can change because of carriers or customs.
• Please check that your address is complete and correct. We are not responsible for delays or losses caused by a wrong address.
• Colours and small details of printed parts can differ slightly from the photos.
• Returns and refunds follow our Return & Refund Policy.

6. Safe use

Radio-controlled aircraft are not toys. Building and flying them needs care and skill.

• You are responsible for how you print, build, set up and fly your model, and for following the aviation, radio and safety rules of your country.
• Print results depend on your printer, material and settings. We cannot guarantee a result on every printer.
• Batteries, motors and propellers can cause injury or fire if used incorrectly. Follow the instructions of their manufacturers.

7. Our content

All designs, files, guides, texts, images, videos and the Craycle name and logo belong to us or our licensors. You may not copy or use them beyond what these terms allow.

If you send us reviews, photos or videos, you allow us to show them on our website and social media. You can ask us to remove them at any time.

8. AI assistant

Our website chat and some of our replies are supported by an AI assistant. Its answers are for information and can contain mistakes. Prices, stock, delivery times and refunds are binding only as shown at checkout or confirmed by our team.

9. Our liability

As far as the law allows:

• we are not liable for indirect losses, lost profit, or damage that results from building, modifying or flying a model;
• our total liability for a product is limited to the amount you paid for that product.

Nothing in these terms limits liability that cannot be limited by law, or the rights that consumer law gives you.

10. Law and disputes

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İzmir, Türkiye, have jurisdiction. If you are a consumer, you keep the rights and remedies that the mandatory law of your country of residence gives you.

If you have a problem, please write to us first. We will try to solve it quickly.

11. General

• If one part of these terms is not valid, the other parts stay in force.
• If these terms are translated, the English text applies.
• We may change these terms. The new version applies to orders placed after it is published on this page.

12. Contact

Questions about these terms: support@craycle.com