Return & Refund Policy

Last updated: 11 November 2026

This policy applies to products you buy from our shop. The seller is Craycle (operated by Cemal ÖZÇELİK), İnönü Mahallesi, 682/3 sokak, No:56A, 35180 Buca, İzmir, Türkiye, support@craycle.com.

1. Your right to cancel

If you are a consumer, you can cancel an order of physical products within 14 days without giving a reason. The 14 days start on the day you receive the products.

To cancel, write to support@craycle.com before the 14 days end. Tell us your order number and that you want to cancel. We will confirm and send you the return instructions.

2. Products that cannot be returned

• Digital products, such as STL files and build guides. They are delivered immediately with your agreement, so the right to cancel ends when the download becomes available.
• Products made to your specifications or personalised for you.

This does not affect your rights if a product is faulty (see section 5).

3. How to return

• Send the products back within 14 days after you tell us that you cancel.
• The products must be complete, with all parts and accessories. You may open and inspect them as you would in a shop. If they are used or damaged beyond that, we may reduce the refund by the loss in value.
• You pay the cost of sending the products back. Please use a tracked shipping method. We are not responsible for return parcels lost on the way.
• Please confirm the return address with us before you send the parcel. Returns are sent to: Craycle, İnönü Mahallesi, 682/3 sokak, No:56A, 35180 Buca, İzmir, Türkiye.

4. Refunds

• We refund the price of the returned products and the standard shipping cost you paid for the order. If you chose a more expensive shipping option, we refund only the cost of standard shipping.
• We send the refund within 14 days after the returned products reach us.
• The refund is made to the payment method you used. If you prefer, we can give you store credit.
• Customs duties and import taxes that you paid in your country are not refunded by us.

5. Faulty, wrong or damaged products

If a product arrives faulty, wrong, incomplete or damaged, please write to us as soon as possible with your order number and photos.

• We will repair or replace the product, send the missing part, or refund you.
• If a return is needed, we pay the return shipping cost.
• If a digital file is faulty, we will correct it. If we cannot correct it, we refund you.

Damage caused by building, modifying, flying or crashing a model is not a fault of the product.

6. Your legal rights

This policy does not limit the rights that the mandatory consumer law of your country gives you.

7. Contact

Questions about returns and refunds: support@craycle.com